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FAQ

General

Currently service is available for legal entities only.

Please contact your personal manager or fill in the request form on website.

Please fill in the request form on website.

Yes. Please contact your personal manager or fill in the request form on website.

Please send your request directly to #CloudMTS team via e-mail feedback@cloud.mts.ru and we will review it individually.

Elastic Cloud

#CloudMTS does not provide VDS. You can purchase a virtual infrastructure as part of the Elastic Cloud service and independently create virtual machines with desired configuration.

Available options to connect to Elastic Cloud: Through Internet network using SSL encryption (default) Via IP-sec VPN over Internet organized by means of VMware NSX (controlled in the vCloudDirector web panel and included in the price of Elastic Cloud) Via L3 VPN (separate MTS service) Other options that require detailed study are also possible.

For managing dedicated resources in Elastic Cloud without assistance we provide access to the vCloudDirector web control panel.

Currently, Elastic Cloud service is present in several cities: Moscow, St. Petersburg, Novosibirsk and Vladivostok. It is possible to provide virtual resource pools at different locations with possibility of disaster recovery from one site to another.

The basis of Elastic cloud is VMware virtualization. Migrating to VMware is possible both from other virtualization systems (MS Hyper-V, XenServer) and from hardware servers without virtualization. This is a more complex and lengthy process than migration within a single virtualization system. But #CloudMTS has experience in migrating client systems from physical servers without virtualization and Hyper-V infrastructure.

Data backup

Backing up servers and workstations is carried out using VeeamAgents. The backup process is managed in the Veeam Availability Console (VAC) user self-service web-panel. If client has its own Veeam Backup&Replication server on website then it is managed in client web panel.

Yes, Veeam solution supports Instant VM Recovery technology. This technology for virtual machine instant recovery allows you to immediately restore a failed virtual machine by running it directly from the backup file.

TLS server certificate from Veeam Cloud Connect is used to encrypt traffic.

During the first VM backup a full copy is made and all subsequent backups are made as incremental copies (only changed data is recorded). For example, for schedule 1 a full copy and 6 incremental are made. Storage depth of 7 days. For the first 7 days 7 copies will be stored in the repository. On day 8, an incremental backup will be made and the 1st full copy will automatically be merged with 2nd incremental backup so that a new full copy is obtained. This happens during the entire service operation period. 7 copies are always stored in the repository: the 1st full and 6 subsequent incremental ones.

Backup system is deployed on a cloud platform which also uses fault tolerance mechanisms on the physical and virtual levels. At the physical level all components are duplicated. Veeam repositories are divided into segments so to eliminate the possibility of data loss. Structure of logical separation of backup copies of different clients is built so that backup copies of all client backups are located on the so-called Scale Out Repository (SOR) that represents a set of repositories. A repository is a virtual machine (VM) with virtual disks (VMDK).
For each client organization a folder or folders with same title are created on the SOR logical entity (if client data is located in several repositories).
Client has access only to folders of his organization.

Corporate mail

No, client must himself purchase a domain name for the mail service.

By default, access to mail is possible from a web browser, on modern mobile devices (smartphones/tablets), with desktop app Microsoft Outlook. If Client does not have Microsoft Outlook we can provide it (additional service). *available only for Corporate clients

The backup service (for a period of 30 days) is automatically included in #CloudMTS corporate mail. A backup copy is available for Client upon request to #CloudMTS via helpdesk.

Disaster Recovery

Free access to service is provided for 14 days. The test mode has all the functions of a paid option; fully functioning resources for test period are allocated from a shared Elastic Cloud pool. Clients can continue to work with allocated resources after the end of test period.

VMware vSphere 6.5 or later.
The maximum disk size of one replicated VM should not exceed 10 TB
VM should not use RDM (Raw Device Mapping) disks

The communication channel between client’s main site and #CloudMTS site must have an Internet access speed with a reservation for replication traffic of at least 1 Gbit/s

GPU SuperComputer

All the latest CUDA versions are supported. One can use different CUDA versions for various tasks within the frame of one cloud service, with the use of docker images in NVIDIA GPUCloud here.

Managed Service

You get a ready-made fault-tolerant infrastructure to fulfill your business tasks.

As part of the contract, we provide support of the infrastructure we have created for you. Three technical support lines ensure full availability of your infrastructure 24/7.

We implement the best practices and recommendations of companies that specialize in development of solutions for IT architecture if the customer simply asks to make the task "well and on standard." If you have your own plan for your IT infrastructure development then we can easily help you implement it. Together with our experts you will "build" the infrastructure of your dreams.

Of course, your current infrastructure will be fully migrated to our cloud segment without losses.

WAF

1. Flexible cost management whenever your business grows as well as traffic volume. Simply order WAF with required performance service deployed into #CloudMTS virtual infrastructure when your website load increases. 2. Cloud solution does not require assembling, installation and maintenance of expensive hardware and equipment. Any hardware becomes outdated and unusable (a need to keep spare parts arises), also one must keep in mind that equipment support period eventually comes to “End of support”. 3. You have no need to hire and train specialists.

Yes, WAF will be deployed in #CloudMTS infrastructure and website hosting will remain in any place convenient for you. In this case, we are always happy to offer interesting conditions for infrastructure hosting in our IaaS.

WAF is not suitable for protection against powerful DDoS attacks on overflow of the communication channel and denial of service. A service specifically designed for protection against powerful attacks is available in our portfolio – Protection against DDoS attacks.

Yes, we will additionally set correct settings of safety rules and provide any necessary information.

Avantage

Service available only for legal entities.

Yes, data center offers office space rental and parking space on its territory.

Leave a request on our website and we will definitely offer layout options according to your technical specifications.

Please fill in the request form on website.

Please contact your personal manager or fill in the request form on website.

Affiliate program

Fill out the application form or email us via partnership@cloud.mts.ru. Provide necessary information in it and specify the subject email: Partnership with #CloudMTS. Our manager will get in touch with you as soon as possible.

Legal entities who have a signed contract with us

Yes, #CloudMTS technical support is available for partners 24/7

No, there are no additional charges

DDoS Firewall

No, service is provided on basis of a monthly subscription fee. There are no one-time incidental tariffs. Service charge does not depend on volume and frequency of DDoS attacks.

No, the entire Internet bandwidth within #CloudMTS infrastructure must be monitored and protected.

No, we provide protection against DDoS attacks only for customers who have placed their infrastructure in #CloudMTS. At a special rate.

Backup based on Acronis solution

On Acronis Backup 12.5

The main difference is that the agent for workstations does not permit the creation of coordinated backups considering the state of applications and, according to the licensing policy, cannot be installed on the server OS.

Backup process is managed in the Acronis Self-Service web portal.

Client has the option to choose a pre-configured policy or manage backup policies within Self-Service web portal.

#CloudMTS is not responsible for the operation of Acronis Agent on client’s platform. #CloudMTS area of responsibility includes only interaction with Acronis within a contractual relationship; period for troubleshooting is in the vendor's area of responsibility.

The main difference between these scenarios is about management methods, as pricing for both options is calculated based on the number of Virtual Machines deployed. In case of backup on the hypervisor level and with the use of platform supported solution, you need to download and run the appropriate agent and then centrally configure the backup of the required Virtual Machines deployed on this host. Otherwise, you must install the agent separately in the Guest OS and configure backup for each Virtual Machine individually. In this scenario, server agents for Windows/Linux are used, depending on the OS. During installation, Acronis independently determines that the agent is used to back up the Virtual Machine.

  • When there is no access to the virtualization host. For example, a service provider keeps several of its clients on the host who have access only to desktops of their machines;
  • When there is access to the Hyper-V host, but you need to use Application Aware Backup. A scenario where the same backup file can be used not only to restore the entire machine or a separate file inside it, but also application elements in this machine. Such as a mailbox or emails from Microsoft Exchange, when using an Exchange server, or the Microsoft SQL database, or an SQL server;
  • When the virtualization host is not supported by Acronis agentless backup. Currently, without using an agent, only VMware, Hyper-V, and Virtuozzo machines can be backed up. For other platforms, a data backup script is used with Acronis agents for Windows and Linux servers. If the client, for example, has a KVM or Xen Server, he has to install the agent inside the Guest OS in any way.

Definitely. Measures must be taken, when it comes to consolidating computing resources and reducing the cost of equipment maintenance. With Acronis, this process does not take much time and effort – you just need to make a backup copy of the physical server, and then select this backup for recovery, indicating where you want the virtual machine to be restored. In the case of VMware and Hyper-V, the process is fully automated – a virtual machine is created and disks of the right size are added for it. During the recovery process, Acronis also replaces the drivers inside the restored operating system, so that it remains bootable and in a virtual environment. Within other virtualization environments, you will need to create the Virtual Machine manually, prepare the iOS image for recovery. The download option is provided automatically.

This scenario is similar to that described in the previous paragraph, but instead of the physical server, the original machine is virtual. In this case, you also need to backup and then restore it to another hypervisor (for example, VMware on Hyper-V). The download option in this case is also preserved.

The backup process is more flexible and reliable than snapshots for several reasons:

  • Creating snapshots is usually a manual process. Backups are made regularly and the process is automated (at least once a week or at least once every 10 minutes).
  • A large number of snapshots grows make a large snapshot tree that is difficult to manage (for example, deleting old snapshots is quite time-consuming), damage inside the snapshot chain destroys the entire chain.
  • The abundance of images ultimately degrades the performance of the virtual machine itself (since the contents of its disks become smeared over many files on the side
  • Snapshots are stored in the same place as the virtual machine disks themselves, thereby, this confronts the idea of ​​backup (keep a copy of the source data away from them).
  • Acronis backups take up less space than snapshots, because they only store those file system blocks that really have data within them; snapshots keep track of the entire disk and potentially with all junk of long-deleted data.
  • Acronis Backup allows to compress a backup file and encrypt its contents at the agent level.

Reseller program

No, Azure Stack, IaaS FL-152 and VM antivirus are not included in service scope.

Suggested prices are indicated on #CloudMTS website. It is restricted to sell the services below these prices.

Yes, specialists from pre-sale division assist on such cases.

WebApp

Azure App Services resource provider uses the same code as the service itself, and thus some common concepts apply to it. In the application service, payment for the application is calculated for a specific container, which is called the application service plan. It includes a set of dedicated virtual machines to host this application. It is possible to create multiple application service plans within one subscription.

A common work role is applied to high density multitenant applications. All common work roles are combined into one set. Dedicated servers are used by only one client. We offer three server sizes: small, medium and large. It is not always possible to describe with these terms all customer needs for a local environment. In Azure App Service on Azure Stack the resource provider administrator can determine the operational levels for customers. It is possible to define several sets of shared work roles or different sets of dedicated work roles based on specific hosting needs. It is also possible to create own SKU numbers for pricing based on working levels

Disk

Yes, you can configure access to same folders and files for employees so to allow you to conveniently share files. By default, each user is deployed with its own separate cloud storage on #СloudМТS Disk.

Yes, you can create a link to any file or folder that can be sent to any user outside the organization. The user can view or download this file.

#CloudMTS Disk is not designed to store large files (more than 50GB). It’s main aim is to provide a convenient way to exchange documents between users, both inside and outside the organization. For such purposes it is better to use #CloudMTS Object Storage

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